Please call the roadside assistance number displayed on the windscreen so that a member of our team can assist you.
In the event of malicious damage (intending to cause damage to the property, or an intention to destroy it) to one of our vehicles, you may be liable for all losses and damages caused.
Please call our team on 1300 100 121 immediately to inform us about any incidents.
Please contact us as soon as possible to inform us if you’ve had an accident so we can assist you.
Pursuant to the terms and conditions of your rental agreement, your damage liability fee will be reduced to zero, provided that:
If you are unable to do so, you will be liable for the loss and damage caused.
There are several reasons why your credit card may have been charged and the list below covers the most common reasons:
If you’d like more specific information about the charges to your credit card, please contact us on 1300 100 121
All our vehicles are provided to our customers with a full fuel tank and, like any rental car, need to be returned to us with a full tank of fuel to avoid additional charges.
No, you don’t need to deep clean the vehicle, but you do need to return it in a similar condition to what it was in when you received it.
Smoking is NOT permitted in any of our accident loan cars and will incur an additional cleaning fee.