Frequently Asked Questions

We pride ourselves on being able to assist drivers across Australia* and New Zealand.

*Excluding TAS, NT and ACT

To discuss if we can service your specific location, please call us on 1300 100 121.

Our replacement car booking team will advise the delivering branch that you have a colour preference, and we will do our best to provide it for you.

We have an extensive fleet of vehicles available and will do our best to accommodate your needs, depending on availability of vehicles similar to your existing car.

We’re happy to assist you with a baby car seat or booster seat. Please let us know of your needs and we’ll arrange a suitable baby or child seat for you.

“Like-for-like” means an equivalent vehicle to your vehicle that was involved in the not at fault accident. If we don’t have something similar available, we’ll discuss alternatives with you to ensure the loan car suits your needs and lifestyle.

An accident loan car, or “accident replacement vehicle,” is a car provided to not at fault drivers involved in an accident by credit hire businesses such as Right2Drive. Accident loan cars can be used while the damaged vehicle is being repaired or settlement of total loss is confirmed. The cost of an accident loan car is recovered through the at fault party or their insurer.

  • We have helped over 250,000 Australian & New Zealand drivers get back on the road with an accident loan car.
  • We have over 1,700 5-star reviews on and have been awarded Australia’s number one car hire service for 3 consecutive years.
  • We have an extensive range of fleet, which means we will do our best to provide you with a like-for-like car.
  • We deliver cars to you quickly – at the accident scene, repairer, home or office.

We service regional and metro areas.

Please refer to this page for more detailed information.

Call us on 1300 100 121 and we’ll follow up with the branch where you returned your car.

Please call the roadside assistance number displayed on the windscreen so that a member of our team can assist you.

In the event of malicious damage (intending to cause damage to the property, or an intention to destroy it) to one of our vehicles, you may be liable for all losses and damages caused.

Please call our team on 1300 100 121 immediately to inform us about any incidents.

Please contact us as soon as possible to inform us if you’ve had an accident so we can assist you.

Pursuant to the terms and conditions of your rental agreement, your damage liability fee will be reduced to zero, provided that:

  • The accident is reported to us immediately
  • Complete accident details including description, date and time of accident, location of accident and details of all parties involved are provided within 24 hours of occurrence; and
  • The driver is fully licenced and an authorised driver (nominated on the rental agreement).

If you are unable to do so, you will be liable for the loss and damage caused.

There are several reasons why your credit card may have been charged and the list below covers the most common reasons:

  • Tolls + an administrative fee
  • Traffic or parking infringements + an administration fee
  • Additional fees if the car is not returned in the same condition that you received it in
  • Cleaning fees
  • Refuelling charges.

If you’d like more specific information about the charges to your credit card, please contact us on 1300 100 121

All our vehicles are provided to our customers with a full fuel tank and, like any rental car, need to be returned to us with a full tank of fuel to avoid additional charges.

No, you don’t need to deep clean the vehicle, but you do need to return it in a similar condition to what it was in when you received it.

Pets are not allowed in any of our accident loan cars and will incur an additional cleaning fee. Assistance animals are an exception, so please contact our team on 1300 100 121 to register for this.

Smoking is NOT permitted in any of our accident loan cars and will incur an additional cleaning fee.

Please call our team on 1300 100 121 and we’ll be able to assist you with your query.

Please refer to the sticker on the right side of the windscreen.