FAQs

Accident Help 24/7


We’re here to assist you every step of the way.

What is an Accident Loan Car?

An Accident Loan Car is also known as an Accident Replacement Vehicle. These are cars provided to not at-fault drivers involved in a mutli-vehicle accident by credit hire businesses such as Right2Drive, for use whilst the damaged vehicle is being repaired or notification of total loss is confirmed.

Who pays for the Accident Loan Car?

Under our agreement with you, you will not be liable for the rental costs provided you are not at-fault, assist us in recovery of those costs from the at-fault party or their insurer and otherwise act in accordance with the terms and conditions of our agreement.

If we require your assistance in recovering the rental costs, this may include you having to provide documents, witness statements, and in some cases, appearing in court as a witness in proceedings we commence in your name.

What obligations do you have?

Your obligations are to comply with the terms of our agreement with you which includes an obligation to:

  • Act in the best interest of Right2Drive
  • Not hold up the recovery of the rental costs from the at-fault party
  • Provide all documents reasonably required
  • Be open and frank with us and not mislead us in any way
  • Not release or purport to release the at-fault party from any of your rights in respect to the accident
  • Provide us with assistance in the recovery process which may include providing documents, witness statements & in some circumstances appear in court as a witness in proceedings we bring in your name.
  • Advise us promptly when your car repairs are complete or you are notified of a total loss settlement

What rights do not at-fault drivers have?

If you’re not at-fault in a multi-vehicle accident you may be entitled to an accident loan car whilst your car is repaired or claim of total loss settled.

To find out if you may qualify, you can complete our online eligibility questionnaire here 

How do you know if you're eligible?

If you are not at-fault in a multi-vehicle accident and provided the cost of the rental vehicle can be recovered from an at-fault party or their insurer, you may be entitled to a car whilst yours is repaired.

To find out if you are eligible you can complete our online eligibility questionnaire here. You can also complete an online application here and our specialist team will review and assess. Following this we will call you to discuss your application and we may require additional information.

If you would like to speak with someone you can call us on 1300 100 121.

What happens if the at-fault insurer doesn't pay the bill?

Unfortunately, this sometimes happens. In the event that it does, we will commence legal proceedings in your name against the at-fault party’s insurer or the at-fault party. If this occurs you may be required to provide assistance which may include providing witness statements, documentation, and in some circumstances attending court as a witness.

We do not charge not at-fault drivers for the rental costs or the legal fees associated with the recovery provided, you assist us in the recovery process and otherwise act in accordance with the terms and conditions of our agreement.

What information do you need to apply for an Accident Loan Car?

We require the following information:

  • Your details, including driver’s licence number, car registration and insurance information
  • The at-fault party’s details, including their driver’s licence number, car registration and insurance information
  • Details about the car accident.
  • Witness details (if applicable)

 

Why choose Right2Drive?

  • We have helped over 100,000 Australian's with an accident loan car.
  • We have a broad fleet range which means we will do our best to provide you with a like-for-like car
  • We deliver cars quickly to you - at the accident scene, repairer, home or office
  • We pride ourselves on providing world-class customer service
  • We are available 24/7

Will I need to pay for anything?

Under our agreement with you, you will not be liable for the rental costs provided you are not at-fault, assist us in recovery of those costs from the at-fault party or their insurer and otherwise act in accordance with the terms and conditions of our agreement.

If we require your assistance in recovering the rental costs, this may include you having to provide documents, statements, and in some rare cases, appearing in court as a witness in proceedings we bring in your name.

You may be required to pay vehicle use costs such as:

  • Fuel
  • Tolls
  • Any traffic or parking infringements
  • Vehicle cleaning
  • Unacceptable wear & tear 
  • Excess or damage 
  • Administrative costs  

 

Business Customers 

If the owner of the vehicle has registered the vehicle for business, then owner is required to pay the GST component of the hire cost at the end of the hire period. The owner is entitled to claim back the GST on their BAS.

What should I do if I have an accident in a Right2Drive car?

Call us on 1300 100 121

How can I get in contact with Right2Drive?

You can get in touch with us:

  • Phone: 1300 100 121
  • Email: info@right2drive.com.au
  • Your local branch

 

What are Accident Replacement Vehicles?

An Accident Replacement Vehicle is also known as an Accident Loan Cars. These are cars provided to not at-fault drivers involved in a mutli-vehicle accident by credit hire businesses such as Right2Drive, for use whilst the damaged vehicle is being repaired or notification of total loss is confirmed.

What to do if you're in an accident and it's not your fault.

Collect the at-fault driver’s details including, their driver’s licence number, car registration and insurance information.

Contact the police if necessary and call us on 1300 100 121.

Can I hire a car if I am at-fault?

Yes, Right2Drive provides rental cars at competitive daily rates. You can view our dailiy rental rates here.

 

Do I need to provide a credit card?

We collect your credit card details in case we need to process charges at the conclusion of your hire such as:

  • Fuel (if you return the vehicle and it requires fuel)
  • Tolls
  • Traffic or parking infringements,
  • Vehicle cleaning (if returned dirty)
  • Unacceptable wear & tear
  • Excess or damage 
  • Administrative costs

Are there any restrictions to book a car with Right2Drive?

Driver’s are required to hold a current and valid learners, provisional or full drivers licence. Please note: Learner or Provisional licence holders are subject to our prior approval.

You will also be required to satisfy criteria in respect to insurance, driving record and physical & mental capacity as detailed in the agreement. 

Where are your branches located?

We have branches across Australia & New Zealand:

New South Wales

  • Albion Park
  • Brookvale
  • Central Coast
  • Marrickville
  • Moorebank
  • Narellan
  • Newcastle
  • Peakhurst
  • Penrith
  • Queanbeyan
  • Seven Hills


Queensland

  • Archerfield
  • Cairns
  • Eagle Farm 
  • Gold Coast
  • Mackay
  • Sunshine Coast
  • Townsville


Western Australia

  • Bassendean
  • Wangara
  • Jandakot


South Australia

  • Clarence Gardens
  • Pooraka
  • Port Adelaide


Victoria

  • Coburg
  • Dandenong
  • Geelong 


New Zealand

  • Auckland
  • Christchurch
  • Hamilton
  • Wellington

Do you provide Accident Repair Rental Cars in regional areas?

Yes.

We pride ourselves on being able to help people all across Australia & New Zealand.

What do your daily rental rates include?

Our daily rental rates include GST, Registration Recovery Fee (RRF) and 24hr Breakdown Assistance.

Be prepared for a car accident

It’s important to capture the right information at the accident scene. Download our handy guide to keep in your car in case you ever need it.

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