Accident Help 24/7
We’re here to assist you every step of the way.
Are you still open during COVID-19 enforced lockdowns?
Yes, as an essential service, we remain open and trading as usual at all locations across AU and NZ.
We are committed to monitoring information and adhering to government guidelines to provide a safe experience for all.
Our teams follow strict hygiene and sanitisation practices to ensure the safety of our customers and staff.
What is an Accident Loan Car?
An Accident Loan Car is also known as an Accident Replacement Vehicle. These are cars provided to not at-fault drivers involved in a multi-vehicle accident by credit hire businesses such as Right2Drive, for use whilst the damaged vehicle is being repaired or notification of total loss is confirmed.
Who pays for the Accident Loan Car?
Under our agreement with you, you will not be liable for the rental costs provided you are not at-fault, assist us in recovery of those costs from the at-fault party or their insurer and otherwise act in accordance with the terms and conditions of our agreement.
If we require your assistance in recovering the rental costs, this may include you having to provide documents, witness statements, and in some cases, appearing in court as a witness in proceedings we commence in your name.
What obligations do you have?
Your obligations are to comply with the terms of our agreement with you which includes an obligation to:
What rights do not at-fault drivers have?
If you’re not at-fault in a multi-vehicle accident you may be entitled to an accident loan car whilst your car is repaired or claim of total loss settled.
To find out if you may qualify, you can complete our online eligibility questionnaire here
How do you know if you're eligible?
If you are not at-fault in a multi-vehicle accident and provided the cost of the rental vehicle can be recovered from an at-fault party or their insurer, you may be entitled to a car whilst yours is repaired.
To find out if you are eligible you can complete our online eligibility questionnaire here. You can also complete an online application here and our specialist team will review and assess. Following this we will call you to discuss your application and we may require additional information.
If you would like to speak with someone you can call us on 1300 100 121.
What happens if the at-fault insurer doesn't pay the bill?
Unfortunately, this sometimes happens. In the event that it does, we will commence legal proceedings in your name against the at-fault party’s insurer or the at-fault party. If this occurs you may be required to provide assistance which may include providing witness statements, documentation, and in some circumstances attending court as a witness.
We do not charge not at-fault drivers for the rental costs or the legal fees associated with the recovery provided, you assist us in the recovery process and otherwise act in accordance with the terms and conditions of our agreement.
What information do you need to apply for an Accident Loan Car?
We require the following information:
Why choose Right2Drive?
Will I need to pay for anything?
Under our agreement with you, you will not be liable for the rental costs provided you are not at-fault, assist us in recovery of those costs from the at-fault party or their insurer and otherwise act in accordance with the terms and conditions of our agreement.
If we require your assistance in recovering the rental costs, this may include you having to provide documents, statements, and in some rare cases, appearing in court as a witness in proceedings we bring in your name.
You may be required to pay vehicle use costs such as:
Business Customers
If the owner of the vehicle has registered the vehicle for business, then owner is required to pay the GST component of the hire cost at the end of the hire period. The owner is entitled to claim back the GST on their BAS.
What should I do if I have an accident in a Right2Drive car?
Call us on 1300 100 121 within 24 hours of the accident
How can I get in contact with Right2Drive?
What are Accident Replacement Vehicles?
An Accident Replacement Vehicle is also known as an Accident Loan Cars. These are cars provided to not at-fault drivers involved in a mutli-vehicle accident by credit hire businesses such as Right2Drive, for use whilst the damaged vehicle is being repaired or notification of total loss is confirmed.
What to do if you're in an accident and it's not your fault.
Collect the at-fault driver’s details including, their driver’s licence number, car registration and insurance information.
Contact the police if necessary and call us on 1300 100 121.
Can I hire a car if I am at-fault?
We specialise in accident loan cars, however we have access to discounted car hire through our partners. Click here for more information.
Do I need to provide a credit card?
We collect your credit card details in case we need to process charges at the conclusion of your hire such as:
Are there any restrictions to book a car with Right2Drive?
Driver’s are required to hold a current and valid learners, provisional or full drivers licence. Please note: Learner or Provisional licence holders are subject to our prior approval.
You will also be required to satisfy criteria in respect to insurance, driving record and physical & mental capacity as detailed in the agreement.
Where are your branches located?
We have branches across Australia & New Zealand:
New South Wales
Queensland
Western Australia
South Australia
Victoria
New Zealand
Do you provide Accident Repair Rental Cars in regional areas?
Yes.
We pride ourselves on being able to help people all across Australia & New Zealand.
I am a motorcycle rider, am I eligible for a replacement vehicle?
Yes, as long as you are not at fault, there is an insured at fault party and you have a current car licence, you will be eligible for an accident loan car in most circumstances.
What do your daily rental rates include?
Our daily rental rates include 24hr Breakdown Assistance and GST (10%).
