Under our agreement with you, the not at fault driver, you won’t be liable for the rental costs as long as you are not at fault, you assist us in the recovery of the costs from the at fault party or their insurer, and otherwise act in accordance with the terms and conditionsof our agreement. If we require your assistance in recovering the rental costs, this may include you having to provide documents, witness statements, and in very limited circumstances, court proceedings. You’ll still need to pay for petrol, tolls and infringements as you would in your own car.

Who is responsible for the cost of the accident replacement vehicle?

Provided you assist us in the recovery process and otherwise act in accordance with the terms and conditions of our agreement, you will be released from liability for the rental costs or legal fees associated with the recovery.

What consequences are there for me if the at fault insurer doesn’t pay the bill?

Under our agreement with you, you will not be liable for the rental costs provided you are not at fault, assist us in recovery of those costs from the at fault driver or their insurer and otherwise act in accordance with the terms and conditions of our agreement. If we require your assistance in recovering the rental costs, this may include you having to provide documents, statements, and in very limited circumstances, court proceedings. You are responsible for vehicle use costs such as: Fuel Tolls (and their related administrative fees) Traffic or parking infringements (and their related administrative fees). In some circumstances, you may also be required to pay costs related to: Vehicle cleaning for a vehicle returned in poor condition Unacceptable wear & tear Excess or damage if you damage our vehicle and do not abide by the terms and conditions of our agreement. Read more in our terms and conditions and visit this page.

What costs do I need to cover as the not at fault driver?

You will need to pay for these additional items as you would in your own car. The at fault insurer will not cover the cost of these items.

Is there a reason why I have to pay for petrol and tolls when I am not at fault?

We collect your credit card details in case we need to process charges at the end of your hire such as: Fuel (if you return the vehicle with less fuel that when it was provided to you) Tolls Traffic or parking infringements Vehicle cleaning (if the vehicle is returned dirty) Unacceptable wear & tear Excess or damage Administrative costs.

Why do you collect my credit card details when I am not at fault?

If the owner of the vehicle has registered the vehicle for business use, then the owner may be required to pay the GST component of the hire cost at the end of the hire period. The owner is entitled to claim back the GST on their Business Activity Statement (BAS). Get more information here: https://www.ato.gov.au/businesses-and-organisations/gst-excise-and-indirect-taxes/gst/claiming-gst-credits/when-you-can-claim-a-gst-credit

Frequently Asked Questions